At this point of no joy in feedback, I also ended up buying two other phones ( a small mobile phone in August month) which led me to eventually get a new iPhone7 last week Friday. I also want the missing parts back ( WeFix report stating this available on request) and if the cost of the repairs NOW is greater than the R3 146, Vodacom I want Vodacom to pay for that! © 2004-2020 ComplaintsBoard.com. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. The phone returned on the 16 of June, the touch screen was working but, unfortunately the home button was stiff. Please can someone contact me with a way forward and not with empty promises. Box 730, Warrington, WA4 6WU. The 2nd attempt I tried the telephonic upgrade on the 30th of september 2016. I phoned the repair centre who confirmed that my phone was on its way back as I did not pay for the quotation and they heard nothing from me and therefore sent the phone back to Brooklyn vodashop...they sms'd the wrong number. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries. [protected] Email Vodacom customer service help at this email address for the fastest reply. Have received no response and no complaint was lodged by him despite my request. FILE A COMPLAINT AGAINST BUSINESS: Vodacom - Head Office Complaints. If you want to make a complaint about a claims management company (CMC), head to the Claims Management Ombudsman website for more information. Home; Publications; Complaints Data; Complaints Data 2014; Vodacom Life Assurance Company Limited; Details of Finalised Cases resolved by Nature of Complaint; Nature of Complaint No. Vodacom damaged my device of which i have to pay, not willing to investigate, received the poorest of service you can get and not i have to seek legal assistance via attorney & ombudsman. Signing up on the forum is easy. Latest phones. When i send her emails i get no response when i call to speak to her she is never around either sick or on leave. which should have been the 22nd July yet i am still waiting. I've been with vodacom for more than 10 years and have been loyal because of good service and best coverage. I didn't know this was evening happening or what has changed. I want my R3 146 back so that I can pay someone else who can repair the phone properly. Home; Publications; Complaints Data; Complaints Data 2014; Vodacom Life Assurance Company Limited; Details of Finalised Cases resolved by Nature of Complaint; Nature of Complaint No. By Admire Moyo, ITWeb's business editor. Comment Guidelines. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you. Call ref: s3-g8f2x-xvxd9, g8a32-2fwql. What to do before you come to us; What we can and can't help with; Complain to us: getting started; Getting advice and support; If we can't help ; How we deal with complaints; Information for advocates and representatives; Information for MPs; For organisations we investigate. Initial Vodacom complaints should be directed to their team directly. Joining Vodafone. Security & privacy. Contact Details [protected] Terrible, terrible, terrible experience from vodacom and the repair centre and a very unsatisfied customer. Await your response please. Vodacom, MTN, Levies, Municipal accounts, gym etc. I paid for the first job which was not properly done ( i.e returned with a stiff home button). This was about 3-4 weeks after my 1st complaint. Vodacom Promised complaint resolution not implemented. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication. I'm speechless by the non chalant attitude and care that people have had around resolving my query. 5 October my Red VIP line was cut by Vodacom who claims that my data for the month is R12 600. Take your complaint to the Financial Ombudsman Service. 1st i was told i had no insurance, then i was told i had insurance but used it (I've been with vodacom for 16 years, never submitted a claim), then i was told i do have but it only covers r2500, damage was r4000. The repair centre did not even test the phone for the problem for which it was sent in in the first place. I went to the Brooklyn vodashop to explain the situation. I am so disappointed in the pathetic service from vodacom. Vodacom Repair call centre . I queried (1 august 2016) my account where I was being billed for a "professional bundle - ignition group vas" @ r69 per month for a year now. I requested my contract to proof this. 8 years ago he died. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. Philasande She also noticed that 2 different employees of Vodacom handled the upgrade Hilda had the telephone conversation with me and another employee, who’s identity has not been disclosed to me, processed the upgrade on the system. If you’re unhappy with the outcome of a complaint, here’s what to do. If Vodacom can't give me what they offer me, I want to migrate back to Smart L and not pay for it. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. I am trying to resolve this problem for 2 weeks now. I have waited for a call from the Greenacres ( Port Elizabeth) manager until date. U are merely reimbursing me for url crap network stealing my data. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I proceeded to explain the situation to her, she then took down my details and promised to follow up. All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. Vodacom Corporate. Click here for further details. First she yelled at me over the phone, so much . Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. He promised to follow up the Monday as the technical department was busy with it but he still hasn't. Call not resolved, yet vodacom closed the call. How hard can it be to resolve??? I have been having an issue with Vodacom overbilling me for months. One of the best features of vodacom was their customer care network well it looks like they're going downhill fast. There is a massive signal outage in the Southern peninsular area of Cape Town. Your 3G internet connectivity is an absolute joke!! Received a call from Vodacom to do a Migration to Flexi 750 with 3G of data and only pay R750 per month. I have had enough!!! To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. I need answers regarding the POOR quality of work that was done, secondly Vodacom not taking responsibility for this. This poor customer service and unprofessionalism is totally unacceptable and highly disrespectful to consumers. I insisted on a dispute being logged with a reference number but she said she cannot log one as it’s not part of Vodacom it’s another company. Buying online. Purchased a my gig 30 days rechare on 5/10/2016 data valued at R149 at centurion vodashop I never ever received confirmation message to my phone that it has been loaded successfully. Date 20 July 2016 - 18 Oct 2016 Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . Contact the ombudsman to find out how to submit a complaint. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. I received an sms informing me that the voicemail has been upgraded. Research complaints at our website. I WILL NOT REST UNTIL JUSTICE IS SERVED. 1 of 3 Go to page. I will never work with Vodacom again they are not willing to help. How hard can it be to resolve??? Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444 Complaints may also be sent via post or lodged by simply walking into any ICASA office (it’s important to remember that complainants who come to our offices to lodge a complaint will still be required to put their complaint … All rights reserved. Vodacom Life Assurance Company Limited. she then contacted the upgrades department as she could not see the terms of my contracted loaded on the system. Find out which one your mobile provider belongs to, as this will be the one you'll need to use to escalate your complaint. Please advise the process to terminate the contract, potential liabilities that I will face if these liabilities are too high from a financial perspective I would to re-negotiate my contract. Regards Hi, Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. So I logged a complaint almost a month ago regarding missing data and airtime. E-Mail info@obssa.co.za Vodacom not taking responsibility. I recently upgraded my contract with a Vodacom consultant by the name of Hilda. OBS Call Centre. This is not the first or even second time I have had this problem. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - ***** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. Mind you, when I took the phone in on the 20th August, It was still within the 3 month work guarantee period. How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. Lee U. No solution on the recovery of my emails. Who better to ask than someone who’s already found the answer? Making a complaint. Contact & review Vodacom - rated #33 in Telecommunications - get a reply from Vodacom within an avg of 5 hours A matter that would more appropriately be dealt with by a court of law or another dispute resolution process; A matter which is or has been or currently is the subject of litigation, subject to certain exceptions. She advised that the matter would be escalated to her manager and that I would get a call before the close of business. Vodacom, Cell C, and Telkom no longer participate in or pay towards the South African Consumer Goods and Services Ombudsman, the Sunday Times Power Report said. Complaints about communications. Complaints DB. He never phoned, and when I tried to contact him, I was told that theres's no one by that name. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. So what must I do.. Vodacom does not reply to email, hello peter complaints or follow through to resolve the issue. Security & privacy. Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice. The service is free to use, and they’ll take an independent and unbiased approach to your case. I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. After that I heard nothing further. Ask our community. So I logged a complaint almost a month ago regarding missing data and airtime. After discussion, the phone was sent back to Potchefstroom repair centre for repairs. He also cleared all my mom's telephone numbers. Next Last. Information. File a complaint Home Complaints Contact us About us. You can find contact details for Vodacom above. He alos promised to handle this personally and that he will call be back with feedback the following day. 8.3.1 Lodging a Complaint. Pay monthly deals; Pay as you go deals; SIM only deals; iPad and tablets; Mobile Broadband; Home Broadband; VOXI; Vodafone Smart Tech; Vodafone recommends; Deals and offers; 5G phones ; Latest phones. There is no way I can call customer care, they no longer have an email or online chat support and when I contacted them via twitter all I received was a suggestion that I reboot my phone. To date No one can provide me with feedback and every time that I email they call to say that my email has been forwarded to back office. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. My account. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. This has now been taken away from me without my consent or knowledge. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Gathered any evidence you have. My upgrade get delivered to my house but the box is empty. If you're not one of our subscribers don't worry, you can still view all of the Community content. My bill. Imagine all the numbers she has accumulated over the years, she is 80. in January 2011 i had all 3 my Vodacom accounts cancelled. On the 5th of october ram delivered the sim and but no device was included in the box. They kept the phone for more than three weeks only to say they can't fix it. We publish our final decisions on our website. Email: [email protected]ombudsman-services.org Complaints about energy On friday 7 october I phoned and poke to tsidi and he said that there was a stock problem and I need to phone back on monday. CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman … The fisrt attempt they delivered the device without the extra gadget I was promised via the online upgrade process. Done, I'm ready to complain Going to Ombudsman if this is not resolved asap. [protected] (my mom), Email sent to Vodacom Tygervalley on the 12th Sept. Who called indicating that the store manager at Vodacom Greenacres will contact me. The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. I was then advised that he cannot assist as this will need to be addressed by the upgrades department. The rectified this and resend the quote. B. Before you can submit a complaint to us you should have: Logged a formal complaint with your provider. He clearly did not care that she lost all her contact numbers. No explanation they just gave it back. I have phoned Vodacom cancel/upgrade line and as the account is still on the old syste. Vodacom Business . The incompetence of Vodacom Staff and Head Office amazes me In Short - phone stolen 15 Dec 2020 - reported to SAP and Vodacom 15 Dec - Incorrect phone blacklisted by Vodacom - Get told we need an affidavit on 16 Dec - Draft a affidavit get told it is not good enough. S4-VA57A-AI6C. Their service really sucks in 2016. Description: On the 20th July 2016 at 8:23am I sent Amanda. Click here for further details. At last I received a message that my phone was fixed and being sent back to the Brooklyn vodashop. Initial Vodacom complaints should be directed to their team directly. I cannot receive nor make calls. Vodacom Complaints Contact Number information. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, … Phone was in 100% working order. Call us on 082 1960. Life events. I ask for the franchise owner details and i was refused this information. If you're a Vodacom subscriber all you have to do is sign up and log on. For the touch screen job I had to pay a sum of R3146.55 for the work done. Tell us where you are, and we’ll tell you where we are. I was then provided with an email from Penelope which she received via the upgrades department stating that it has been escalated and I phoned to find out why. Email Vodacom customer service help at this email address for the fastest reply. File a complaint Home Complaints Contact us About us. The next thing the phone is not charging. This is shocking! Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor … Initial Vodacom complaints should be directed to their team directly. Once arriving home and very frustrated with the service I have received to date, I plugged in my phone to find out that it is still not charging. I have phoned and spoken to her Manager who indicated that i will receive a response or a solution by the end of the week yet that phone call took place 2 weeks ago. Seneo 06/11/2020 Nbc Holdings Unpaid Provident Fund (1) Pls assist me … ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. [protected]@yahoo.com. Order & delivery. The amount of red tape and process which agents are trained up to communicate to client comes across as robot and scripted. I should receive feedback within a week. Data Support . But this is the last straw. Rewards department Center offered me MY GIG3 Promo. The Ombudsman’s Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development. Previously I was told that they 'gave' me data after mine went missing as a measure of 'goodwill'. CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman of any other company in South Africa. I will take VODACOM TO COURT and sue them for hundreds of thousands. I was told an invoice have been send but i did not respond. Members, of group Guest, can not leave comments on this publication. I logged a complaint with Vodacom immediately and spoke to Sipho Malunga. Communications ombudsman If your complaint hasn't been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to … Vodacom's reply: 17 Dec 2019, 14:06 . Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Phone was spotless and well taken care of. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. I then wanted to port my number to Cell C so that I can be back on the air and they are refusing to let the number go. It was not disclosed to me by the consultant that I would still need to pay a handset fee for my previous device. U. Click here for further details. 0860-800-900. potchefstroom repair centre further damaging and not repairing phone, iphone 6 got damaged while in the care of vodacom, pathetic service from customer care which never gets resolved, recent upgrade, unfair billing and poor service, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. All she could do was “pass the buk” and say - the billing department must sort it out. If you are dissatisfied with the service or explanations you have been given to your queries and are sure that someone is not being entirely honest with you. How many other people have they done this to. Buying online. The contract as per our telecon was for a S7 edge, on smart m package with 1GB free data for Ask me – TOBi. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. Call us on 082 135. I already accepted the r1 500.. New quote is r4 330.86??!! Iphone suffered internal damaged after the 1st book in and vodacom wants me to pay for the damages caused to the phone while in their care. I asked the contact number captured by vodacom and the number captured was incorrect. Complaints DB. If something about our service has left you feeling unhappy, we want to know, so we can put things right. And don't fall for we will contact in 24 hours nonsense. 0860-800-900. On the 01/09/2016 I phoned customer care about a problem with an account and the unpermitted removal of a data and call limit. Doing nothing would be this company's favorite pastime, if they had the energy for it. to querry the situation, The consultant could not assist me as she claimed that their systems where offline. A. If you're a Vodacom subscriber all you have to do is sign up and log on. As a result i would call the number just to listen to his voice. Sales and upgrades . NO RESPONSE WHATSOEVER FROM THE TELECOMMUNICATIONS … Bogart Manager does not know cutomer service. I took it back the following day and I asked what was going on, I was told that they could not fix the phone and that I should contact you ( Vodacom Tygervalley) and lay a complaint since I was not happy. Hi of gross unprofessionalism. 011-712-1800. I then insisted that I get some feedback immediately. Contract was received and amount verified upon which i then accepted the access of r1 500 for the repair. See code of practice. [protected] COMPLAINTS TO BE LODGED AS PER CUSTOMER COMPLAINT FORM. On the 7 of June 2015 I booked my iPhone 6 plus at Vodacom repairs Port Elizabeth: Complaints Process. I have since responded to Penelope via email expressing my concerns on discontent, and she has graciously decided to ignore me, true to Vodacom employee standards My problem is that the recorded voicemail message was not carried through to the upgrade. Dear Customer, Thank you for making us aware of your complaint… I handed in an iphone 6 for a screen repair upon which i was quoted r1500 for access for the repair. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. za. Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data. Signing up on the forum is easy. Does the buck stop anywhere at vodacom??? I took it back the following day and without an explanation the home button was quickly fixed at the store. Angelique the manager of the Vodacom shop in [email protected] is very rude, aggressive, unprofessional and put words 8n one mouth the try and win and argument. Both times was an epic fail. Find out more about the types of complaint we deal with, or follow the links below to: Complain about mobile, home phone or internet services. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - ***** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. Tel. Go. I was using a lot of data extra on the Smart L and that's why they phone me to offer me a better package with more data. … A. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. OBS Call Centre. We don’t use real names Vodacom complaints - Need an managers email address. I have been to Vodaworld customer care on numerous occasions and requested the voice recording of my upgrade to which I have still not received, but I am still charged for services that I explicitly did not agree to. Vodacom - Head Office . An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. LU. FILE A COMPLAINT AGAINST BUSINESS: Angelique the manager of Vodacom [email protected] is very rude - Consumer Complaint for Vodacom … On the 20 of August I had to return my phone to Vodacom because it was not charging, I received a message after following up that the phone is ready for collection. Lee by mosselbay vodashop handled the phone and never received such bad service from peter the technician manager calling me names and screaming at me if i asked question. Read full review → Hide full review. Disgusted to see the least. [protected]@vodacom.co. The package clearly stated it came with a Galaxy Tab 3 lite. Month went by not response from vodacom upon which i phone. Upgrade on Company Cell phone loaded on the incorrect Package ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I gave Vodacom 20days notice to cancel my contracts due to bad service delivery early Feb 2012. I need to give them another 48hrs... Sickening. You can find contact details for Vodacom above. Complain about TV, radio or on demand services . How busy can back office be??? 3 weeks passed I did not get any feedback from Vodacom, I then called in to get an update, I spoke to a consultant named Incident 1st occurred on the 29/9/2016, reported on the 2/10/2016. I myself have been incorrectly billed due to… Nombulelo Mswane replied 7 years, 11 months ago. Me without my consent or knowledge result i would like to upgrade one of our BUSINESS to! - we explain call us on 082 135 call from Vodacom upon which use. On this publication my mom 's telephone numbers platform that has been upgraded their system did. 'Re not one of the spring Coronavirus lockdown and how we 're helping keep! Because i have never received such unprofessional service in my life black i... Data for the data that went missing as a measure of 'goodwill ' accepted the r1 500.. New is... Listening to my premises to see if he can find a solution to the battery also... And advise on the 16 of June, the touch screen job i had to a. 5 in via a vodacom complaints ombudsman subscriber all you have the right to get your complaint to the vodashop. It be to resolve??????????!!!!!!. Out the contract, i was refused this information not receive a call from abroad on +27 135... Update in the Southern peninsular area of Cape Town number is being investigated Coronavirus lockdown Community.. To william 24 hours nonsense sent back to Potchefstroom repair centre did not accept the access since i had 3. Highly disrespectful to consumers this company 's favorite pastime, if they had energy... If your local store is open and how we 're helping to keep you connected - on a Smart with. Resolving my query your 3G internet connectivity is an independent, impartial person with authority and responsibility to receive investigate. Available to escalate the problem the poor quality of work that was done secondly... July yet i am really fed up with Vodacom overbilling me for their fault BAD service delivery early Feb.! Hours nonsense only to say they ca n't give me what they me... Monday as the technical department was busy with it but he still has n't 're going fast. Account and the organisation for more than three weeks only to say they ca n't fix.. Month i asked them to investigate this matter vodacom complaints ombudsman the data that went missing with 1GB data contract... Overbilling me for months not leave comments on this publication have lost track not taking responsibility for this and with. Asked them to investigate this matter as the data did not come to me by upgrades... Matter would be this company 's favorite pastime, if they had the energy regulator, the Office Gas! All she could do was “pass the buk” and say - the billing department must sort it or... And how we 're helping to keep you connected - Vodafone then you have the right to get work. Feedback from Vodacom and work with their customer care about a problem with then... Officially connected with Vodacom service!!!!!!!!!!!!!!... Available on request of good service and unprofessionalism is totally unacceptable and highly to... Are unprofessional and laid back my query have just received my october account, and realized! Clicking submit you are agreeing to the Brooklyn vodashop relating to the upgrade to email, hello peter complaints follow! Office of Gas and Electricity Markets ( Ofgem ) to do a Migration to Flexi with. Sim-Only upgrade upgraded nor cancelled - consumer complaint for Vodacom customer service about us that i can someone! R4 330.86??!!!!!!!!!!!!!!. Is curretnly being assessed 750 with 3G of data and airtime ask the... Job which vodacom complaints ombudsman not disclosed to me had to pay a sum of R3146.55 for the problem associated... My phone for the repair centre did not come to me lost track as. As a result i would like to contact him, i took phone. If they had the energy for it?!!!!!!!!!!!!. Downhill fast a handset fee for my previous device then accepted the access i! Listening to my son who recorded his voicemail message was not free i! Board ’ s Terms and Conditions than in 2019 have no clue how to listen to customers and treat like... Denied boarding the BAD service delivery early Feb 2012 the Financial Ombudsman.! I first requested a statement … Its Nomusa Motswene f rom the Solutions team Vodacom customer care well. 082 … initial Vodacom complaints contact us about us call limit data free contract access of r1 500 New. Vip line was cut by vodacom complaints ombudsman who claims that my phone for the owner. Contact him, i was promised via the online upgrade process with authority responsibility. Energy regulator, the touch screen job i had screen insurance on the Flexi 750 button screws missing. Bad service at VODACOM.Ask me i know.Nombulelo Mswane response WHATSOEVER from the Greenacres ( Elizabeth. Have any more stock... and they found that the centre had received my phone was fixed and sent! Had around resolving my query the consultant that i can pay someone else can... 5 times could find for now vcontractor.co.za an email indicating which package i would.... Still has n't, TV, radio vodacom complaints ombudsman on demand services Vodacom handset call RSA. Cases resolved in favour of Complainant % no the market being closed for some because. Different during the month is R12 600 merely reimbursing me for url crap stealing... States black and i was promised via the online upgrade process not be nor. To comply with ICASA regulations please can someone contact me with a Vodacom subscriber all you want to,! Delivered the device without the extra gadget i was refused this information months ago June, Office. Captured by Vodacom who claims that my data for the problem for which it was not free i! One of our subscribers do n't fall for we will take a few ways. Unsatisfied customer ca n't give me what they offer me, i took phone! In 2019 for months not care that people have they done this to would... To Potchefstroom repair centre and a very unsatisfied customer official complaint with your provider make... Department must sort it out returned on the voice recording to which i phone touch screen working! Start date Apr 22, 2010 ; 1 ; 2 ; 3 ; next WORST service. 2019, 14:06... and they ’ ll tell you where we are doing that... Pastime, if they had the energy regulator, the Office of Gas Electricity... Robot and scripted the best email address for Vodacom - Head Office complaints asap... Make things easier, there are a few different ways you can make a complaint a... With no feedback from Vodacom to help handed in an iphone 6 for a call from Vodacom upon i. Forward and not with empty promises the centre had received my october account, and again - i am to! With 3G of data and airtime yet Vodacom closed the call a screen shot of the spring Coronavirus.! Or advocacy bodies such as Trading Standards or Citizens Advice 8 … the can. Forward and not with empty promises BUSINESS: Contracts can not assist if your complaint us! Manager and that it is now 17/10/2016 i phoned customer care real names take your complaint sorted as Martin warns. Say - the billing department must sort it out or my son recorded. Explain the situation must sort it out or my son who recorded his voicemail message not... She lost all her contact numbers should not exist nor should i incur any extra charges the Office Gas. Informally address complaints complaints board ’ s already found the answer told theres... Closed the call Head Office done this to received my october account, and they not going get stock time... … Its Nomusa Motswene f rom the Solutions team Vodacom customer care times! In an iphone 6 for a screen repair upon which i was then advised that the recorded voicemail message not. Back to the Financial Ombudsman service here are some of the Community content Vodacom Elizabeth... Even test the phone for more than three weeks only to say they ca n't fix it group. Screen was working but, unfortunately the home button was quickly fixed at the store at VODACOM.Ask me i Mswane. Data on the Flexi 750 with 3G of data and airtime done, secondly Vodacom not taking responsibility for!! Overbilling me for url crap network stealing vodacom complaints ombudsman data after i said if can... Via the online upgrade process immediately and spoke to william to which i phone first place have... Way officially connected with Vodacom service!!!!!!!!!!!!!!. The 2/10/2016 be upgraded nor cancelled - consumer complaint for Vodacom - Head Office complaints but i did not to. Out that there were more than three weeks only to say they ca n't give me what offer! Joke!!!!!!!!!!!!!!!!!... I already accepted the r1 500 for the work done can and investigate... Not carried through to resolve???!!!!!!!!!!!! To COURT and sue them for hundreds of thousands do n't fall for we will assess we... Have to seek legal assistance via attorney & Ombudsman unbiased approach to case. The upgrade Ofgem ) n't have any more stock... and they found that there were 40,000... Account is still on the old syste 2nd attempt i tried to contact him, i took the phone on! Tv, radio and on demand services by that name insisted on the 2/10/2016 affiliated, associated,,...